Close-up of a woman with blue eyes, dark hair, and a septum piercing, wearing a beige off-shoulder top and green earrings, smiling softly.

Hi, I’m Lou, the owner of Onyx.

I work closely with small businesses and creatives, offering practical support across websites, systems and day to day operations.

Every business needs different levels of support at different times, and Onyx was built with that flexibility in mind.


My Story

I didn’t come into this work from a corporate or agency background. I came into it by working directly alongside business owners.

Over the past seven plus years, I’ve managed and supported creative spaces including an art studio, a photography studio and an event space on the Gold Coast. I later moved into managing a sustainable clothing brand, working closely with the founder across operations, systems, digital platforms and the realities of running a values led business.

Being that close to the inner workings of small businesses showed me just how much is carried by the person at the centre of it all. Most small businesses are run by one person or a very small team, and there is rarely a clean separation between creative work, admin, marketing and decision making. Everything overlaps, and it can get intense very quickly.

When I started working for myself, I realised there was a big gap between doing everything alone and hiring someone full time. Onyx came from that space.

I wanted to create something flexible. Support that people could access when they needed it. Someone who could step in, understand the bigger picture, and actually help move things forward.

The work I offer now spans website design, standalone support services and Airbnb digital packages. Some clients come to me for a full website build. Others just need help getting something finished, cleaned up or set up properly. A lot of the time, it’s about reducing pressure and giving people a bit of breathing room.

You can think of Onyx as hands on support that adapts to where you’re at. Sometimes that looks like building something from the ground up. Other times it’s more like having someone beside you, helping steady things and make clear decisions.

I also work with a small network of trusted creatives and specialists when needed, so each project has the right support behind it.

Above all, I care about doing this work in a way that feels grounded, honest and realistic. Small business is personal, and the support around it should be too.

You can find me tucked away in the beautiful Northern Rivers, hanging out by freshwater creeks, reading lots of books, creatively tapping away on my MacBook amongst the trees, and raising my little family.

You can email me on:
hello@onyxbusinesssupport.com.au

Connect with me over on Instagram:
@onyxbusiness.support

Or phone/text:
0491 387 170