Hi, I’m Lou, owner of ONYX.
I work closely with small businesses and creatives, providing practical support across websites, photography and the many moving parts that come with running a business.
I didn’t come into this work through a corporate agency or traditional business background.
Instead, I found myself working behind the scenes in small businesses, creative spaces and growing brands, supporting the people at the centre of them.
Over the past seven years, I’ve worked across a wide range of industries, from managing an art studio, photography studio and event space on the Gold Coast through to supporting a sustainable clothing brand as it grew. Along the way, I became deeply involved in the day to day realities of running a business, from operations and systems through to marketing, websites and customer experience.
What became clear very quickly was how much business owners carry.
Most small businesses don’t need another employee or a large agency. They simply need the right support at the right time. Someone who can step in, help make sense of things, reduce the pressure and keep projects moving forward.
That’s where ONYX came from.
Today, ONYX brings together website design, photography and creative support services, helping small businesses and creatives build, refine and grow their ideas in a way that feels practical and manageable.
While working together, you’ll work directly with me from start to finish. Depending on the scope of a project, I also collaborate with a trusted network of specialists and creatives, including Shopify experts, developers and more, to ensure the right support is available when needed.
Above all, I believe good support should feel approachable, honest and adaptable. No unnecessary complexity, no one-size-fits-all solutions, just practical help when and where it’s needed most.
When I’m not working with clients, you’ll usually find me tucked away in the Northern Rivers, raising my little family, reading far too many books and collecting more ideas than there are hours in the day. Many of those ideas eventually find their way into Riverkind, a community publication I founded to share local stories, creative projects and conversations from around the region.